See below for some of our Frequently Asked Questions. If you don’t see your question, we are happy to help!
Do you ship internationally?
Yes, we ship worldwide!
Is my payment secure?
Yes, we use Paypal Advanced to process all orders. Paypal processes your payment on their secure website, and we do not receive any of your credit card information.
Do you accept credit cards?
Yes, Paypal has an option you can select to pay via credit or debit card.
I am getting an error message when I try to checkout. What do I do?
Occasionally Paypal will have issues processing a payment. No worries – just send us an email letting us know you are having issues, and we will find a solution! Email us at email@example.com and put “Error” in the subject line.
What size are your Bright Bands?
Our Bright Bands are designed to fit almost all wrists. We do have a few designs that come in multiple sizes. Please review the details section of each design before purchasing.
Can I get my Bright Band wet?
Try and avoid getting your Bright Bands wet. To preserve the colors and quality of the band we recommend removing your Bright Bnds when bathing or swimming.
How long does it take to ship?
Domestic Orders: United States orders typically take between 3-7 business days give or take. Please email us at firstname.lastname@example.org if your order has not arrived after 10 business days after receiving your order confirmation.
International Orders: International orders typically take between 7-10 business days give or take. Please email us at email@example.com if your order has not arrived after 14 business days after receiving your order confirmation.
What do I do if I entered an incorrect shipping address?
Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes to your order once it has been submitted. If you accidentally entered an incorrect shipping address, please email us with “Address Change” in the subject line. Include your full name, order number, and the correct shipping address in the body of the email. We will do our best to change the shipping address before it ships. If it does ship before we are able to fix the issue, send us an email when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package!
Do you offer discounts on bulk orders?
Yes, please email us at firstname.lastname@example.org with “Bulk Orders” in the subject line for more information.
I’m interested in selling Bright Bands. Who can I contact?
If you’d like to learn more about selling Bright Bands, please email us at email@example.com with “Wholesale” in the subject line.
Didn’t see your question in the above FAQ? Feel free to email us at firstname.lastname@example.org